FAQ’s

Is shipping discreet?
Yes. We ship in standard USPS priority shipping boxes, with no logos or business labels.
What's your shipping process?
Our processing time is up to 5 business days. We ask that you be patient and wait the 5 business days before inquiring for your tracking information. Shipping is then 1-3 days. It will take up to 8 business days to recieve your order.
When will you be restocking?
We restock at 7pm EVERY Friday Eastern Standard Time. This is when we will have products. We sell out every single restock, very quickly. Usually within an hour, so if you don’t purchase restock day, you more than likely will be waiting until the next restock day to make a purchase. This is just the flow of things because we are such a small business with a high volume of customers.
Do you provide refunds?
Once your order is placed, we do not do alterations. We can cancel your order so you can place it again if you choose, just contact us.
if your order was shipped and there is an issue please contact us via email info@supherbliving.com
any refund request are subject to an investigation; claims can be made and processed with a per-case trail, refunds that are approved are subject to a pro-rated store credit or a discount towards future orders. Please contact us via email: info@supherbliving.com
Where are you located?
We are an online shop and we ship nationally.
Can I add something to my order? Can I change my order?
Once your order is placed, we do not do alterations. We can cancel your order so you can place it again if you choose, just contact us.
My order says it was delivered, but I have not received anything, what do I do?
Once we send your package our for shipping, and you receive a tracking number with USPS. We are not responsible for lost or stolen packages, regardless of the size of the order. You should first check the tracking details, then contact your local post office to see if your package can be located. If you find that your package was officially delivered, but no where to be found, we have a reship fee that is determined by the size of your original order.